I wrote a couple of weeks ago about preparations for the Royal College of Veterinary Surgeons’ Practice Standards Scheme Inspection. This is a voluntary scheme of accreditation which Veterinary Practices can choose to enrol on. It gives members of the public reassurance as to the quality of a Veterinary Practice.
A lot of work has gone into preparing for the inspection. Having 4 surgeries, all of which were to be inspected at the same time, meant collecting vast volumes of paperwork and certification from each surgery to demonstrate to the inspectors.
Last week we were inspected by the Practice Standards Inspector.
On Monday morning, he arrived promptly at 9am and we headed into the office for a morning of paperwork reviewing. The scheme is broken down into 10 sections, each with 10 to 15 subsections. We worked methodically through the list, while the Inspector’s list of tick boxes were gradually filled. The Inspector wanted to see evidence of everything from health and safety risk assessments, employment contracts and staff induction training, to medicines dispensing policies, biosecurity policies and X-ray use policy. We demonstrated written policies which have been prepared to guide Receptionists when dealing with the public, Nurses when monitoring, recording and treating inpatients and Vets when selecting the most appropriate medicine following the Prescribing Cascade.
We did feel as though we were very prepared for the inspection but at the end of the morning, when the Inspector described the organisation of our paperwork as “fantastic”, we did breathe a sigh of relief.
Monday afternoon involved a physical inspection of Maple Street and Birchencliffe Surgeries where the inspector reviewed the quality of the premises and equipment. At the end of the day, the Inspector declared that he was happy that he had seen all that he needed.
The second half of the inspection took place on Friday with inspections of the premises at our Mirfield and Thongsbridge surgeries. Since the inspection on Monday had gone well and we have very similar levels of equipment and facilities at each surgery, we were confident that the second phase of the inspection would go well.
Sure enough, by lunch time, the inspection was complete. We will have to wait several weeks for the formal notification but we are confident that we will achieved accreditation.