| I found it easy to book an appointment | | | | | | |
| The waiting room was clean | | | | | | |
| I was greeted professionally and efficiently by reception on arrival | | | | | | |
| The vet described the diagnosis clearly | | | | | | |
| The vet involved me in the discussions regarding treatment | | | | | | |
| I was kept informed of costs | | | | | | |
| The waiting time between arrival and being taken into my appointment was reasonable | | | | | | |
| The nurse explained the post operative discharge instructions to me clearly | | | | | | |
